We’d love to hear from you. Whether it’s a question about your account, a billing query, a feature suggestion, or a privacy request — reach out using the channels below.
General Inquiries and Support
Email: hello@theauralabs.ai
Phone: +91-7303300107
Hours: Monday to Friday, 10:00 AM to 6:00 PM IST (excluding Indian public holidays)
We typically respond to emails within 1 business day.
Registered Office
Ink & Ivy Marketing Private Limited
Gurugram, Haryana, India
CIN: U73100HR2024PTC118970
Grievance Officer (for Indian Users)
In accordance with the Information Technology Act, 2000 and applicable rules, our Grievance Officer can be reached at:
Email: hello@theauralabs.ai
Phone: +91-7303300107
Address: Ink & Ivy Marketing Private Limited, Gurugram, Haryana, India
The Grievance Officer acknowledges complaints within 24 hours and aims to resolve them within 15 days.
Privacy and Data Requests
To exercise your rights under the Digital Personal Data Protection Act, 2023, the GDPR, the UK GDPR, or any other applicable privacy law, please email hello@theauralabs.ai with the subject line “Privacy Request” along with the type of request (access, correction, deletion, etc.) and the email registered to your Aura account.
Billing and Payment Issues
For subscription, billing, or refund queries, email hello@theauralabs.ai with your transaction reference and registered email. See our Refund and Cancellation Policy.
Partnership and Media
If you’d like to partner with Aura — as a brand, creator, or for media inquiries — write to us at hello@theauralabs.ai with the subject line “Partnership” or “Media.”
Reporting Abuse or Inappropriate Content
If you believe a user is misusing the Platform, has uploaded another person’s photo without consent, or has posted content that violates our Terms, write to hello@theauralabs.ai with the subject line “Report Abuse” and as much detail as you can share.